Spa Cancellation Policy Doesn't Go Both Ways


by meagan posted on 07/25/2008 12:22 PM
Tags: None

 

frustrated

 

This is how I felt this morning.

Let me explain why:

Earlier this week I made an appointment for a bikini wax. Now, I like my Parissa strips just fine, but sometimes professional intervention is needed. So I made an appointment for a wax at a very nice spa, where they require your credit card number to hold your appointment because of their 24 hour cancellation notice. As in, if I need to cancel and I don't provide 24 hours notice, they charge me 100% of the procedure. You with me? So my appointment was for Friday (today), at 3:45. They called me on Wednesday to confirm that I'd be there. I confirmed. I literally planned my day around being at my appointment today.

So imagine my surprise when I get a call from the spa at 8:45 THIS morning informing me that my aesthician is out sick today and "Would they be able to reschedule me for an appointment next week?" No. They cannot. I am leaving tomorrow morning for a week long vacation in the Keys. Bikini-wearing all day, everyday. I am incredibly annoyed. Who knows if I'll be able to find a last-minute place to get waxed this afternoon? And this isn't something that you just go anywhere to get done.  I understand that things happen and people get sick, BUT with all their cancellation policy rigmarole I am extremely ticked off.  You'd think THEY'D owe ME 100% of what I'd have paid today. Right? I mean, at least to compensate me for the hassle of finding somewhere else to go. Or worse, if I don't find somewhere else to go.

Has this ever happened to you? I want to hear your stories. Meanwhile, I'm going to have to start researching other places to go. If you're in the LA area, I would love suggestions!




  • Currently 0.00/10

Rating: 0.0/10 (0 votes cast)

Members Comments







Please login or register to post a comment.

Featured User Videos

Heatherette Trio 1 Blue Eyes
04/28 3:11pm
Eyebrow Threading
04/17 3:55pm
Beautiful Red & Gold Eyeshadow (looks great for Christmas!)
04/28 3:11pm
Hair Tutorial: Beachy Waves w/ a flat iron
04/28 3:11pm
Wild Hair Extensions
04/23 2:34pm
Tyra Beauty 911 (Part 2)
02/05 6:04pm
Skin Glow With Facials
04/14 1:49pm
Makeup Tutorial: Summery Smoky Brown Eyes
04/28 3:11pm
How to Choose Hair Extensions
04/23 3:56pm
Deep-tissue Massage
04/16 4:12pm

MEAGAN'S BLOGS

   By: meagan   1d ago

   By: meagan   1d ago

   By: meagan   1d ago

   By: meagan   3d ago

   By: meagan   3d ago

   By: meagan   4d ago

   By: meagan   4d ago

   By: meagan   4d ago

   By: meagan   10d ago

   By: meagan   10d ago